FAQ


About My Order

V E '  R O S E R Y™ aims to provide best product experience and service to you.

  • Can I customize my order?

Yes, you can. We will try our very best to fulfill your request BUT there is an additional 10% charges of your order price. Kindly drop us an email at hi@verosery.com for further discussion.

  • Can I cancel my order after payment?

Yes, you can. Drop us an email at hi@verosery.com along with your full name, phone number and order ID BUT it must be done so before 8pm on the same day of placing order. Also, a cancellation fees of RM20 will be charged.

  • Can I edit my order after payment?

Yes, you can. Drop us an email at hi@verosery.com along with your full name, phone number and order ID BUT it must be done so before 8pm on the same day of placing order.

  • If I am not satisfied with the products, can I request for return or refund?

Please refer to Return and Refund policy.

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About Delivery

We ship all our products for free in the West Malaysia. We currently don't offer international shipping.

  • Why can’t I receive my products on the expected date?

Sometimes, things may not be as smooth as expected, uncontrollable circumstances such as weather or accidents may delay the shipment. We appreciate your kind understanding.

  • How can I track my order?

You may track your order at here.

  • Can I receive my order on the next day?

Yes, you may. BUT order must be placed before 12pm AND there is an 10% express charge of your order price.

  • Can I request a specific time for delivery?

Sorry, we regret to inform that we may not be able to do so for the moment.

  • What time will I get my roses?

Most of the time, GDEX will knock on your door at 12pm to 5pm.

  • What if the recipient is not home upon delivery?

For this case, there are two circumstances that could happen:

  1. The delivery officers will leave the goods at the front or back door, if the sender requests to do so.
  2. The delivery officers may leave a delivery card in your mail box and bring the goods back to the nearest GDEX branch. You may collect it by yourself at the branch OR contact the number on the delivery card for arrangement of second delivery, it's free of charge.

    *** For you and our convenience, please ensure that your recipient or at least someone is available to receive the goods.

    • What if the recipient is not home upon second delivery?
    After second delivery,there will be a charge imposed by GDEX for the rest of the delivery. 
    • Do you provide delivery during weekends and public holidays?
    Yes, GDEX provide delivery service on Saturday BUT not public holidays and Sunday.